Coffee
Coffee is a perishable product so we are unable to accept returns. We can only offer refunds if you are sent the wrong coffee.
If you happen to get the wrong coffee, please let us know and we will send the correct beans. If for some reason you are unhappy with your roast, please let us know and we will assist in guiding you toward a roast that best suits your taste.
Other Coffee Equipment & Accessories
If you are unsatisfied with your purchase, you may return or exchange your item within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are returning an item over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Exchanges (when applicable)
We only exchange items if they are defective, damaged, or the incorrect item (excluding coffee). If you need to exchange your purchase, please ship it to 208 Featherston St, Palmerston North, with a note inside clearly indicating the item you would like to exchange for. We cannot honour sale prices for exchanged items.
Refunds (when applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed. Sale items are non-refundable. Only regular priced items may be refunded.
If you have any questions on how to return your item to us, contact us.